Terms of Service

Last updated: 19 October 2026

1. About Emmy SMS

Emmy SMS ("Emmy SMS", "we", "us") runs the website emmysms.com, a prepaid Naira wallet that customers use to buy digital services: temporary phone numbers for SMS verification, airtime, data, electricity and TV payments, social media growth services and digital accounts. By creating an account or using the site you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use Emmy SMS.

2. Your account

• You must be at least 18 years old and give accurate information.
• One person, one account. You are responsible for keeping your login details safe and for all activity on your account. We strongly recommend turning on two-factor authentication in Settings.
• Tell us straight away through Help & Support if you think someone else has accessed your account.

3. Wallet and payments

• Your wallet is held in Nigerian Naira (₦) and can only be used to buy services on Emmy SMS.
• Funds appear in your wallet once our licensed payment partner confirms your payment. A wallet balance is not a bank deposit, does not earn interest and cannot be transferred to another user.
• Refunds for orders are always returned to your Emmy SMS wallet, not to your bank account or card.
• If you want unused wallet funds paid out to your bank, contact support. Payouts are reviewed case by case, may require identity checks, and payment-processing fees may be deducted. Promotional or referral rewards cannot be paid out.
• Do not reverse or dispute a payment with your bank while we are resolving it with you. Chargebacks on funds already spent may lead to account suspension and recovery of the amount.

4. Prices

Prices are shown in Naira before you confirm each purchase. They can change at any time, for example when supplier prices or exchange rates change. The price shown when you confirm is the price you pay; if it changes while you are deciding, we will ask you to confirm the new price.

5. Services, delivery and refunds

Foreign and local numbers (SMS verification)

• Each number is rented for one verification and is active for a limited time (currently 20 minutes), shown on screen.
• If no code arrives within 3 minutes you can switch to another number for free, up to 3 times per purchase. Please enter the new number in the app and request the code again.
• If no code arrives before the number expires, or no replacement number is available, the full amount is refunded to your wallet automatically.
• You may cancel a number before a code arrives for a refund to your wallet (a short waiting period may apply after renting).
• Once a code has been delivered the purchase is complete and cannot be refunded, including if the app or website you are verifying rejects or bans the number afterwards.
• Numbers are temporary and shared resources. Do not use them for accounts you need long-term access to, such as banking or wallets.

Bills, airtime, data, electricity and TV

• Check phone, meter and smart-card numbers carefully before paying. Payments sent to a wrong number you entered cannot be reversed.
• Failed payments are refunded to your wallet. Some payments can take a while to confirm with the provider; these show as "processing" until confirmed and are refunded if they fail.

Social media growth services

• Delivery speed varies by service and platform. Make sure your profile or post is public and the link is correct; we cannot refund orders that fail because of a private, deleted or wrong link.
• Any quantity that is not delivered is refunded to your wallet in proportion. Some services may drop over time; refill is only provided where the service says so.
• We do not guarantee results such as reach, engagement or sales, and we are not affiliated with any social media platform.

Accounts

• Login details are usually shown immediately after purchase and are always saved in your History. Some items take a few minutes to arrive; if an item cannot be delivered you are refunded automatically.
• Some items (for example session files) are delivered through support.
• Once delivered, the sale is final. Log in and change the password and recovery details straight away; you are responsible for the account after delivery.
• Buying or using accounts may break the rules of the platform they belong to, and platforms can restrict or close such accounts at any time. You buy and use them at your own risk.

6. Referral programme

You can invite friends with your referral link. Rewards are paid to your wallet when your referrals meet the qualifying conditions shown on the Refer & Earn page. Self-referrals, fake or duplicate accounts and other abuse are not allowed; we may cancel rewards and suspend accounts involved. We may change or end the programme at any time, without affecting rewards already earned fairly.

7. Acceptable use

You must not use Emmy SMS to:

• commit fraud, scams, phishing or identity theft, or impersonate anyone;
• send spam, harass or threaten people, or carry out any activity that is illegal in Nigeria or where you are;
• attack, overload, copy or reverse-engineer the site, or access other users' accounts or data.

We may refuse orders, suspend or close accounts involved in abuse, chargebacks or suspicious activity, hold funds while we investigate, and report illegal activity to the authorities.

8. Third-party services

Our services depend on networks, payment partners, suppliers and platforms that we do not control. We are not responsible for their rules, outages or decisions (for example an app refusing a number or a platform closing an account), but we will refund your wallet where these Terms say so.

9. Availability and changes to the service

We work to keep Emmy SMS available but cannot promise it will always be uninterrupted or error-free. We may add, change or remove services, suppliers and features at any time.

10. Liability

To the extent allowed by Nigerian law, Emmy SMS is not liable for indirect or consequential losses (such as lost profits, lost accounts or lost data), and our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits rights you have under the Federal Competition and Consumer Protection Act 2018 that cannot legally be limited.

11. Suspension and closing your account

You can ask us to close your account at any time through support. We may suspend or close accounts that break these Terms. When an account is closed, any wallet balance not obtained through abuse can be handled as in section 3.

12. Changes to these Terms

We may update these Terms from time to time. The date at the top shows the latest version. For significant changes we will tell you on the site or by email. Continuing to use Emmy SMS after a change means you accept the updated Terms.

13. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Please contact us first so we can try to resolve any complaint quickly. If we cannot, disputes will be handled by the courts of Nigeria.

14. Contact

Open a ticket from Help & Support in your dashboard or message us on WhatsApp.